Management

Learn to manage businesses, people, money and resources.

• Understand what it takes to be a skilled, modern manager

• Explore management theories and procedures 

• Study and practise problem solving and decision making techniques

• Learn about staff management and ethics

This course is the perfect foundation to increase your capacity to manage in any situation - in your own business, somebody else's, a government department or not-for-profit organisation. Ideal for anyone moving from a support, co-ordinating or technical role into management or who have gained 'on the job' management training and wish to formalise and round out their knowledge.

An effective manager will:

• Improve productivity
• Keep staff working happily and effectively
• Balance sustainability and profitability objectives

Tutors are qualified and part of a team with a very broad experience across Australia, the UK and beyond.

Lesson Structure

There are 7 lessons in this course:

1. Introduction and Organisational Structures
   • Types of Organisations
   • Legal Status of Different Organisations
   • The Organisatopn's Liability for Staff Action
   • Basic Contract Law
   • Roles for Managers
   • Management Objectives
   • Management Processes
   • The Mission Statement
   • Different Types of Managers
   • Different Levels of Management
   • Organisational Structures; formal and informal
   • Division of Responsibilities
   • Understanding the Workplace
   • Unions
   • Committees
   • Scope of Office Work
   • Report Writing
2. Theories and Procedures of Management
   • Motivating Employees
   • Classic School of Management Theory
   • Behavioural School of Management Theory
   • Management Science School of Management Theory
   • Other Management Theorists and their Ideas; Weber, Barnard, Follett, Mazlow, Herzberg
   • Contingency Planning
   • Introducing Change
   • Giving Orders
   • Types of Orders
3. Problem Solving and Making Decisions
   • Decision Making
   • Problem Solving Technique
   • Types of Managers
   • Group Decision Making and Problem Solving
   • Conflict Resolution Techniques
   • Planning Processes
   • Implementing Plans
   • Time Management
   • Planning for Your Organisation
   • The Importance of Planning
   • Developing a Business Plan
   • Lateral Thinking
4. Management Styles and External Influences
   • Management Styles
   • Target Oriented Management
   • Process Oriented Management
   • Interactive Oriented Management
   • Management as Leaders
   • Perception
   • Perceptual Barriers
   • Perceptual Change
   • Motivating Employees to Change their Perception
   • Other Factors affecting Managers Effectiveness; Stress, Self Esteem, Career Management, Security etc
5. Employing People and Interview Skills
   • Advertising for New Staff
   • Anti Discrimination
   • Interviewing
   • Communication at an Interview
   • Common Communication Barriers
   • Induction
   • Staff Training
   • Training Programs
   • Conversation with Trainees
6. Staff Management
   • Scope and Nature
   • Learn to Plan
   • Steps for Successful Goal Achievement
   • Managing Staff Levels
   • Why do you need Clear Procedures
   • Writing Procedures
   • Quality Assurance (Compliance Procedures)
   • Job Satisfaction
   • Professional Supervision
   • Mentoring
   • Dealing with Grievences
   • Productivity
   • Workplace Health and Safety
7. Ethics and Equity
   • Codes of Conduct
   • Interpreting Code of Conduct
   • Refund Policy
   • Honesty and Fairness
   • Respect
   • Intellectual Property Rights (IPR)
   • Privacy Considerations

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Aims

• Explain the role of managers in an organization and the kinds of organizations in which they function.
• Identify the processes and procedures that are associated with the effective management of staff in the workplace.
• Describe the use of motivation in the workplace and the effects this can have on staff performance.
• Describe how to recruit and interview a new staff member for a specific job in an organisation.
• Discuss workgroup project preparation, costing, performance analysis and goal completion from a managerial perspective.
• Describe the principles of Occupational Health and Safety policies, and their application in your industry sector.

What You Will Do

• Explain the role of managers in an organization and the kinds of organizations in which they function.
• Identify the processes and procedures that are associated with the effective management of staff in the workplace.
• Describe the use of motivation in the workplace and the effects this can have on staff performance.
• Describe how to recruit and interview a new staff member for a specific job in an organisation.
• Discuss workgroup project preparation, costing, performance analysis and goal completion from a managerial perspective.
• Describe the principles of Occupational Health and Safety policies, and their application in your industry sector.
• Describe a range of different management structures used in different organisations and why they suit that organisation.
• Compare the use of differing management styles in a variety of businesses.
• Select common management terms and give definitions for each.
• Identify the primary role of the different levels of management in an organisation.
• Discuss the relationships that exist between managers, company employees and board members in both small and large corporations.
• Discuss the importance of trust and confidence in an organisation and its staff, and why are managers so crucial to this process.
• Discuss the use of motivation in attaining goals and improving work performance.
• Describe the most common motivating factors for employees.
• Compare and contrast different methods of motivation.
• Describe when and why different motivation techniques should be used in a workplace situation.
• Explain what is meant by a chain of command and how it is affected by communication style.
• Explain how to assess the need for a new employee.
• Write a position profile for a specific job.
• Analyse employment advertisements in the local paper and list their strengths and weaknesses.
• Explain what information can be determined from a application and a resume.
• Write an interview guide and conduct a mock job interview.
• Discuss the anti-discrimination/equal opportunity laws in your state.
• List what information should be sought in a telephone reference check.
• Describe what is involved in the induction of a new employee.
• Explain the concept of workgroups in the workplace, and the advantages and disadvantages of their use to achieving company goals.
• Prepare a mock workgroup project incorporating examples of efficient use of an enterprise’s financial, plant/equipment and personnel resources.
• Discuss communication issues that might affect the effectiveness of a workgroup project.
• Discuss ways in which membership diversity can benefit workgroup performance.
• Discuss the criteria and considerations to be made when forming a workgroup.
• Develop guidelines for assessing workgroup performance.
• Prepare a timeline that might apply to a workplace project to be carried out within a specified business.
• Summarise the major points of the learner's state workplace health and safety legislation.
• Define health and safety responsibilities of the employer in your region.
• List steps to take to ensure a business meets health and safety requirements in your region.
• Discuss procedures to be taken when handling dangerous goods in the learner's state.
• Explain the proper procedure for manual lifting of goods.
• Discuss possible safety dangers in a business office.

What is Management?

The task of management has five interlinked functions:

1. Planning – setting objectives and goals, and deciding how they are to be achieved.
2. Organising – allocating and organising both personnel and physical resources to meet those objectives.
3. Directing – giving workers clear directives.
4. Controlling – overseeing, checking and ensuring the objectives are being met.
5. Staffing – managing personnel.

A competent manager is able to meet the organisation’s objectives by:

1. Communicating with other members of the organisation to ensure individuals are working towards a common goal.
2. Motivating so that all members of the workgroup are working in a productive manner.
3. Planning so that disruptions are kept to a minimum.
4. Delegating to allow managers to spend more time on managerial functions and to improve the job skills and job satisfaction of the workers.
5. Keeping up to date with technical developments.
6. Obeying organisational directives. The manager is expected to work for the good of the company; in some cases this may conflict with their group’s immediate goals.
7. Leadership. The manager should be able to bring unity and direction to the group.

There are many skills required to achieve these objectives. Some of these include:

•  having good technical skills

•  having good planning and conceptual skills

•  having good communication skills

•  being committed to getting the job done

•  being able to work under pressure

•  being consistent yet flexible

•  having integrity and honesty

•  recognising limitations – both their own and others

•  be willing to exercise initiative

•  be willing to allow participation and involvement by other members in the group

Gather the management skills needed to be a competent manager and advance in your career. Management skills are more than just telling people what to do, it requires planning, financial management, work scheduling and all those other skills listed previously. Learn to direct a unified team and get results for the business you work in.